{"version":"1","chapters":[{"title":"The Art of Complaining Effectively","startTime":0,"endTime":203},{"title":"The First 5 Rules for an Effective Complaint","startTime":203,"endTime":580},{"title":"The Final 3 Rules & a Personal Story","startTime":580,"endTime":921},{"title":"Final Thoughts: Stay Calm and Focused","startTime":921,"endTime":1043}]}