{"version":"1","chapters":[{"title":"Introduction and background","startTime":0,"endTime":300},{"title":"Costa Rica and making your own path","startTime":300,"endTime":720},{"title":"Telemarketing as artful communication","startTime":720,"endTime":1020},{"title":"Soft skills and connection","startTime":1020,"endTime":1380},{"title":"Gamification and pinball machines","startTime":1380,"endTime":1800},{"title":"Recruiting and training in Costa Rica","startTime":1800,"endTime":2220},{"title":"Ethics and stereotypes about call centers","startTime":2220,"endTime":2580},{"title":"The purpose of language and empathy","startTime":2580,"endTime":3000},{"title":"Overcoming obstacles","startTime":3000,"endTime":3660},{"title":"Extra questions and wrap up","startTime":3660,"endTime":4536}]}